Wavexa Advice & Help Centre
Understand the symptom.
Then repair the cause.
These guides are designed to help you recognise the type of fault you may have and gather useful information before Wavexa attends. They are deliberately diagnostic — not step-by-step DIY repair instructions.
Use them to identify patterns and describe the problem accurately. Avoid opening equipment, altering fixed wiring, working at height or changing complex settings unless you are competent to do so. Wavexa can attend, test and repair the issue safely.
Diagnostic guides
Start with the symptom you are seeing.
Each guide explains what different patterns usually indicate, what information is useful to note and how Wavexa would approach the diagnosis.
Why Is My WiFi Slow?
What slow speeds can tell you before Wavexa attends
Diagnose the symptoms → WiFi & InternetWhy Does My WiFi Keep Dropping Out?
The dropout pattern can help identify the fault
Diagnose the symptoms → Garden Rooms & ConnectivityWiFi Not Reaching Your Garden Office?
Why outbuildings often need a different connectivity solution
Diagnose the symptoms → WiFi & InternetMesh WiFi or Extender — Which Does Your Property Actually Need?
The right answer depends on the fault, not the product label
Diagnose the symptoms → TV & FreeviewDo I Need a New TV Aerial?
Poor Freeview does not always mean the aerial itself has failed
Diagnose the symptoms → TV & FreeviewOne TV Works Perfectly but Another Doesn’t?
That often points away from the aerial itself
Diagnose the symptoms → Digital VoiceDigital Voice Works but Your Extension Sockets Don’t?
Why traditional telephone extensions can stop working after migration
Diagnose the symptoms → CCTV & SecurityCCTV Blind Spots or Poor Coverage?
Good security starts with the right camera positions, not just more cameras
Diagnose the symptoms → Smart Home & SecuritySmart Doorbell Keeps Disconnecting?
The doorbell may be exposing a WiFi problem at the front of the property
Diagnose the symptoms → StarlinkIs Starlink Suitable for My Property?
The key question is whether the dish can see enough clear sky
Diagnose the symptoms →Need the fault diagnosed?
Describe the symptom. Wavexa will take it from there.
Call, WhatsApp or send a message with the problem you are seeing. The more clearly the symptom is described, the faster the right tests can begin.