Router location
Digital Voice usually starts from the router, so its location matters.
Landline & digital voice services · West Midlands
Digital Voice works best when the router, phones and internal wiring are considered together.
Wavexa provides practical Digital Voice help and support for customers moving away from traditional landlines, including router phone ports, everyday handset use and situations where existing extension sockets still matter around the property.
Standard Digital Voice setup and troubleshooting is a 60-minute Technology Visit. More involved internal wiring work can be reviewed from the details you provide.
- Digital Voice migration
- Extension socket support
- Practical home setups
Quick service planner
What matters most in your phone setup?
Select a typical Digital Voice situation. Wavexa will show what usually matters most when planning the setup.
What matters here
Digital Voice starts at the router, but day-to-day use still depends on where the phone needs to be.
The router location, power availability and how the handset is used all affect what setup feels practical once the old copper voice service is gone.
Router locationHandset placementSimple everyday calling
What Wavexa considers
The most useful Digital Voice setup is the one that fits how the household really uses the phone.
Phone placement
Where you need to make or answer calls still matters around the property.
Extension sockets
Some homes rely on existing extension points that may need consideration.
User needs
Mature or vulnerable customers may need a setup that stays simple and familiar.
Other equipment
Some properties have alarms or devices that still relate to the phone setup.
Practical migration
The goal is a usable working phone arrangement after the switchover.
Designed as one system
Router, internal wiring and handset placement should all work together.
Wavexa can help plan a Digital Voice setup that feels practical to use, rather than simply technically possible.
Book Digital Voice help · £90Router DV port
→Where the voice service begins.
Internal route
→Important cabling or extension points assessed.
Phone points
→Main calling locations supported where suitable.
Everyday use
Simple calling around the property.
Service overview
From migration advice to practical voice setups around the home.
MIG
Digital Voice migration
Help understanding and adapting to the move away from traditional PSTN service.
TEL
Router phone setup
Connect and set up phones with the new Digital Voice service.
EXT
Extension socket support
Practical help where extension points still matter around the property.
USR
User-friendly setups
Keep the final arrangement simple and workable for day-to-day use.
CHK
Property checks
Review the current phone arrangement and what will change.
ADV
General advice
Practical support answering common Digital Voice questions.
What happens during a Wavexa visit?
Understand how the line is used. Plan the practical setup. Make the final arrangement easy to live with.
- Understand the current phone use
Where the phone is used now and what needs to keep working.
- Assess router and wiring
Consider the router position and any relevant internal wiring or extension points.
- Implement the agreed setup
Fit or adapt the arrangement cleanly and practically.
- Check everyday usability
Make sure the final setup is easy to use and makes sense for the household.
Landline questions
Common questions before booking.
You do not need to know the exact technical answer before contacting Wavexa. Start with the problem you want solved.
Book Digital Voice help · £90Can you help with the move to Digital Voice?
Yes. Wavexa can explain the change and help arrange a practical setup.
Can I still use a phone away from the router?
That depends on the property and setup, but Wavexa can assess practical options where important extension points still matter.
Do extension sockets stop working when the line moves to Digital Voice?
In many cases they no longer work in the same way by default, which is why the wider setup may need reviewing.
Can you help vulnerable or older users with the change?
Yes. A clear, easy-to-use arrangement is a key part of a good setup.
Can you look at a home with multiple phone points?
Yes. Wavexa can assess how the existing arrangement fits with the new service.
Do I need to understand the technical details first?
No. Start by explaining how you use the phone today and what you want to keep convenient.
Is there a Digital Voice postcode checker?
Digital Voice rollout and availability are controlled by your broadband or telephone provider, so Wavexa does not operate a provider rollout postcode checker. If your provider has contacted you about migration, Wavexa can help with the practical in-home setup, phones and extension sockets.
Start with how you use the phone
Tell Wavexa how your landline setup works today.
You do not need to know the best wiring arrangement in advance. Describe where the phone is needed and what matters most to the household, and we can take it from there.